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Front Office / Customer Care

Our Front Office team is the friendly face and steady voice of Ruff-N-It.

This role focuses on supporting our pet parents, managing schedules and communication, and keeping the front office running smoothly — all while staying connected to the kennel team and our furry guests.

If you’re organized, customer-focused, comfortable with computers, and enjoy working in a fast-paced, pet-friendly environment, this could be a great fit.

We are currently hiring for the afternoon shift, 1pm – 7pm on weekdays with 1- 2 weekends per month.

What You’ll Be Doing:

What We’re Looking For:

  • Greeting pet parents warmly in person, by phone, & via email
  • Managing reservations, check-ins, and check-outs
  • Using Gingr software for scheduling, pet profiles, etc.
  • Communicating clearly with the kennel team
  • Maintaining a clean, organized front office and lobby area
  • Assisting with basic cat care and checking on boarding guests
  • Friendly, professional, and customer-focused
  • Comfortable with computers and learning new software
  • Strong communication and multitasking skills
  • Reliable, punctual, and detail-oriented
  • Calm, confident demeanor

Think you’d be a great fit? Complete our application.

We look forward to hearing from you.

Name
Address
Are you 18 or older?

Availability

These are our office shifts. Please select all that you can work.
What days are you available? Please select all that apply.
Are you available to work weekends/holidays?
Are you able to occasionally stay late or come in early if needed?

Office & Computer Skills

(Email, scheduling systems, forms, POS systems, etc.)
Have you ever worked with Gingr or another pet care software?
How comfortable are you with learning new software quickly?

Customer Service Experience

Are you currently employed?
Do you have reliable transportation to and from work?

Animal Care & Environment

Do you have any allergies to animals, cleaning products, or environmental factors we should be aware of?
Are you comfortable with cleaning tasks (litter boxes, sweeping, sanitizing surfaces, etc.)?

Final Thoughts

Drag & Drop Files, Choose Files to Upload
Signature & Agreement

We’re here to make sure your pet feels loved and cared for every step of the way!

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